lucid plot

In February I spoke at the Interaction12 Conference in Dublin, the IxDA’s first conference in Europe. Here’s the video of my talk, “Effective Interaction Designers Change Organisations”, which is about the revolutionary changes facing organisations right now. User experience professionals need to help organisations change how they operate, if we have any hope of sustainably delivering appropriate user experiences. I talk about service design, cross-channel user experience, content strategy, web governance, and the lean startup movement.

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As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Lisa Welchman about implementing web governance, enabling collaboration and cross-functional working in organisations, and developing your career as a web manager. If you like this interview, don’t miss Lisa’s masterclass on 4 May in London–tickets are still available.

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As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Randall Snare and Laurence Veale from iQ Content in Dublin about mobile strategy, responsive design, and adaptive content. If you like this interview, don’t miss Randall and Laurence’s masterclass on 4 May in London–tickets are still available.

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As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Martin Belam about the value of organising community events, the career benefits of blogging, and the challenges of adapting content to different sized devices.

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As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Gerry McGovern about grown-up web metrics, organisational change for web management, customer centric thinking, and his “top task management” approach.

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I’m excited to announce the first of a series of full-day events we’re organizing: Together London Masterclasses on May 3-4 2012, at the Mermaid Conference Centre at Blackfriars in central London. They’re full-day intensive learning sessions from industry thought leaders, and you won’t want to miss them.

Gerry McGovern—Creating service-focused websites

The future of the web is about self-service: helping people serve themselves quickly and easily. Your web career—your future—is about understanding how to create quality service-focused websites. This masterclass will help you do that. Full description of Gerry’s masterclass.

Martin Belam—Responsive information architecture

How can we apply the principles of information architecture (IA) in a world of proliferating mobile devices, “responsive design”, and “mobile first” projects? Whether your product is content-based or transactional, Martin’s techniques will help you to design for the modern multi-platform web without throwing out the principles of user-centered design—including business goals, user research, stakeholder facilitation, and working with agile development teams. Full description of Martin’s masterclass.

Lisa Welchman—Web governance for your organisation

Who in your organisation gets to make the big decisions about your website? Multiple departments trying to control what goes on the site and conflicting ideas about the site’s purpose are a common recipe for heartache, frustration, wasted opportunities, and worst of all, a confusing digital presence. Full description of Lisa’s masterclass.

Randall Snare & Laurence Veale—Mobile content

You no longer have control over what your content looks like. Aggregators like Instapaper, Readablility, and Flipboard give users the power to read content when, where, and how they like. So we need to start focusing on the purpose and meaning of the content, rather than its layout in the page. To reach your audience in a meaningful way, you need to know how to plan for mobile content. Full description of Randall & Laurence’s masterclass.

Early bird rates available until tomorrow!

The best rates are available until Thursday 5 April, which is tomorrow–so don’t delay, register now! I hope you can make it.