Effective Interaction Designers Change Organisations (video)

In February I spoke at the Interaction12 Conference in Dublin, the IxDA’s first conference in Europe. Here’s the video of my talk, “Effective Interaction Designers Change Organisations”, which is about the revolutionary changes facing organisations right now. User experience professionals need to help organisations change how they operate, if we have any hope of sustainably delivering appropriate user experiences. I talk about service design, cross-channel user experience, content strategy, web governance, and the lean startup movement.

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Enabling collaboration, implementing web governance & developing your career: interview with Lisa Welchman

Lisa Welchman

As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Lisa Welchman about implementing web governance, enabling collaboration and cross-functional working in organisations, and developing your career as a web manager. If you like this interview, don’t miss Lisa’s masterclass on 4 May in London–tickets are still available.

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Mobile strategy, responsive design & adaptive content: interview with Randall Snare & Laurence Veale

Randall Snare & Laurence Veale

As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Randall Snare and Laurence Veale from iQ Content in Dublin about mobile strategy, responsive design, and adaptive content. If you like this interview, don’t miss Randall and Laurence’s masterclass on 4 May in London–tickets are still available.

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The value of community, the benefits of blogging & the challenge of tiny mobile computers: interview with Martin Belam

Martin Belam

As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Martin Belam about the value of organising community events, the career benefits of blogging, and the challenges of adapting content to different sized devices.

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Grown-up web metrics, executives in denial & creating a customer-centric culture: interview with Gerry McGovern

Gerry McGovern

As part of a series of interviews with presenters at the upcoming Together London Masterclasses, May 3-4 2012, I interviewed Gerry McGovern about grown-up web metrics, organisational change for web management, customer centric thinking, and his “top task management” approach.

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