Advocating for “quality” content serves our unmet needs, not user needs

When we advocate for “quality content”, we’re expressing our unmet needs by making a judgment. That doesn’t serve user needs.

During my talk at Confab Barcelona—”Use agile methods to work together on content” (slides below)—I suggested that in order to benefit from agile methods, we choose to “serve user need over content quality”:

Although most people in the room seemed to follow, a few objected: someone stated that user needs and quality are the same thing. Later a friend observed that my statement was provocative. I realised that I’m not interested in provoking people and I didn’t actually explain what I meant. I’ll do that here instead.  Continue reading Advocating for “quality” content serves our unmet needs, not user needs

Take part in #dareconf—the people skills conference—from anywhere

Gabriel Smy at #dareconf mini
Gabriel Smy at #dareconf mini

It’s almost a year since I organised #dareconf, the people skills conference. We’re back for a second year on 22-23 September, redesigned from the ground up—backstory if you’re interested—and I’m excited to show you the results. The pitch is “skills to help you work together”:  Continue reading Take part in #dareconf—the people skills conference—from anywhere

Webinars: agile content and people skills

I distilled what I’ve learned organising #dareconf, the London Agile Content Meetup, and face-to-face workshops into two 90-minute live webinars on agile content and people skills. You can attend online in July (details below). Update: you can now watch a 3-minute taster video and buy the recording for £90.

Buy the recording

Continue reading Webinars: agile content and people skills

Jonathan Kahn’s blog about creating workplaces based on trust