I’ve written a post on the GatherContent blog about pair writing:
Pair writing is a technique for collaborating on content in real time. Instead of exchanging drafts or correcting with a red pen, two people sit down together to write. You can use it to help content specialists collaborate with subject matter experts, or to include managers in the writing process, or to get input from colleagues when you need help. It builds understanding and trust, speeds up publishing processes, and creates content that meets user needs.
I’m leading a new evening course where people learn to create safe spaces using techniques from facilitation, conflict resolution, and improvisational theatre. Instead of charging a fee, I’m offering the course “gift economy” style. Continue reading Learn practices for building trust in groups: my new gift-economy-style evening course
In this podcast with my friend and colleague Penny Walker, we discuss the challenge of facilitating discussions when you’re the expert. Penny is an independent facilitator specialising in sustainable development. She also presented at #dareconf mini last year. Continue reading How to facilitate when you’re the expert: podcast conversation with Penny Walker
When we go into meetings aiming to change people’s minds, they often object because their need for choice isn’t met. If we reframe our objectives to include finding solutions together, we can facilitate in a way that meets each person’s need for choice. Continue reading When people don’t engage in meetings, reframe your objectives to give them choice
When we use violent language to describe our work, we deny our autonomy. If we use the language of choice, we can affirm our autonomy and inspire others to do the same. Continue reading Use the language of choice to affirm your autonomy at work
When a colleague makes a suggestion that we fear may harm our chances of success, we tend to “push back” against their position. This confrontation normally leads to neither side being satisfied. But if we connect instead of pushing back, we can move beyond positions and discover the underlying needs. This builds empathy and opens up options we hadn’t previously considered. Continue reading Pushing back blocks empathy. Can you connect instead?
When we’re frustrated we tend to criticise other people (or their work.) That blocks us from finding out why our needs aren’t being met. Continue reading Before you criticise, find out why you’re frustrated
When we tell people the “right” way to do things, we’re unlikely to get the help we need. Instead we can choose to show people how working with us can meet their needs. Continue reading Show people how working with you can meet their needs
I saw Laura Poitras’ documentary CITIZENFOUR last week. The heating in the cinema wasn’t working, so it was freezing. We kept our winter coats on. It was if a divine force—or perhaps a piece of government malware—was saying, “if you know what’s good for you, you’ll get out of here.” Continue reading CITIZENFOUR: a challenge to take action against mass surveillance