When we tell people the “right” way to do things, we’re unlikely to get the help we need. Instead we can choose to show people how working with us can meet their needs. Continue reading Show people how working with you can meet their needs
I saw Laura Poitras’ documentary CITIZENFOUR last week. The heating in the cinema wasn’t working, so it was freezing. We kept our winter coats on. It was if a divine force—or perhaps a piece of government malware—was saying, “if you know what’s good for you, you’ll get out of here.” Continue reading CITIZENFOUR: a challenge to take action against mass surveillance
Why You Want a Code of Conduct & How We Made One by Erin Kissane
Practical guide to creating a code of conduct for your conference (or community), from someone who has actually done it.
When we experience conflict about something we’re working on, that conflict isn’t really about the work. It’s about trust between the people in the room.
I learnt this from a participant at a workshop I was facilitating, who I’ll call Adam. We were role-playing difficult conversations from work. Adam was a product manager, and his scenario was a regular meeting where his team of developers prioritised features for the next sprint. One particular developer always seemed to raise the same issue: a feature he thought was important, even though Adam had explained that it wasn’t a priority for the business. As the role-play started, I suggested that Adam use a listening technique we were working on to find out more about what was going on for this developer who always seemed to speak up. Continue reading Conflict isn’t really about the work, it’s about trust
When we advocate for “quality content”, we’re expressing our unmet needs by making a judgment. That doesn’t serve user needs.
During my talk at Confab Barcelona—”Use agile methods to work together on content” (slides below)—I suggested that in order to benefit from agile methods, we choose to “serve user need over content quality”:
— Elaine Larkin (@elainelarkin) September 30, 2014
Although most people in the room seemed to follow, a few objected: someone stated that user needs and quality are the same thing. Later a friend observed that my statement was provocative. I realised that I’m not interested in provoking people and I didn’t actually explain what I meant. I’ll do that here instead. Continue reading Advocating for “quality” content serves our unmet needs, not user needs
It’s almost a year since I organised #dareconf, the people skills conference. We’re back for a second year on 22-23 September, redesigned from the ground up—backstory if you’re interested—and I’m excited to show you the results. The pitch is “skills to help you work together”: Continue reading Take part in #dareconf—the people skills conference—from anywhere
In Episode 29 of the Together London Podcast, I talk to Indi Young about practical empathy. You can follow Indi on twitter @indiyoung.
Continue reading Indi Young podcast interview: practical empathy
In Episode 28 of the Together London Podcast, I talk to Laura Grace about founding a business on passion. You can follow Laura on twitter @usherette and be sure to check out The Bathory.
Continue reading Laura Grace podcast interview: founding a business on passion