Tag Archives: difference

To collaborate on content, go beyond arguments to find an approach that works for everyone

What would it take to publish content that’s:

  • consistent,
  • works for users, and
  • is efficient to produce?

Not just once, but repeatedly. Not just when we’re working on our own, but when our projects involve many people.

It’s not a case of “fixing” the content. The key attributes of effective content don’t live in the content itself. Pointing at effective content doesn’t make it appear on your website… And the key attributes of effective content don’t live in your user, either. Their experience is affected by it, but they don’t influence it…

We need to look at the team behind the content. The key attributes of effective content live in the team that creates it. Not just the writers and editors, but everyone who contributes to or is affected by the content. So the question becomes, how can we support teams to produce effective content? This isn’t about getting “better” stakeholders, it’s about supporting the stakeholders we have to work together effectively. How can we do that? Continue reading To collaborate on content, go beyond arguments to find an approach that works for everyone

Fairness is a strategy posing as a need

Convergent Facilitation is a decision-making framework created by Miki Kashtan that allows groups to find break-through solutions to problems that previously seemed unsolvable. This post is part of a series documenting my learnings and reflections from attending Miki’s training on this framework.

Our society holds compromise to be both a virtue and an essential aspect of living together in harmony. But it’s a false harmony, the silence that comes from acknowledging that we’ve lost hope of meeting our needs. It’s the false peace of separation, full of tension and frustration, ready to boil over into violence—physical or otherwise—at any moment. Continue reading Fairness is a strategy posing as a need

Appeals to “fairness” divide people because they don’t accept difference

Convergent Facilitation is a decision-making framework created by Miki Kashtan that allows groups to find break-through solutions to problems that previously seemed unsolvable. This post is part of a series documenting my learnings and reflections from attending Miki’s training on this framework.

During the training, Miki demonstrated Convergent Facilitation (CF) with a scenario: we played the role of employees of an organisation which has offices on two coasts. We were split equally between the two offices, and we were meeting to decide the location of our next conference.

Miki started by asking for an opinion on the location of the conference. The first person to answer said that it would be fair to hold the conference to be on the West coast, because it was on the East coast last year. At this point Miki paused the role-play to drop some wisdom: beware fairness, justice, and equality. It’s almost impossible for fairness to be noncontroversial, so we need to find an “essence” that doesn’t mention fairness. Continue reading Appeals to “fairness” divide people because they don’t accept difference