Tag Archives: facilitation

When people don’t engage in meetings, reframe your objectives to give them choice

When we go into meetings aiming to change people’s minds, they often object because their need for choice isn’t met. If we reframe our objectives to include finding solutions together, we can facilitate in a way that meets each person’s need for choice. Continue reading When people don’t engage in meetings, reframe your objectives to give them choice

Pushing back blocks empathy. Can you connect instead?

When a colleague makes a suggestion that we fear may harm our chances of success, we tend to “push back” against their position. This confrontation normally leads to neither side being satisfied. But if we connect instead of pushing back, we can move beyond positions and discover the underlying needs. This builds empathy and opens up options we hadn’t previously considered. Continue reading Pushing back blocks empathy. Can you connect instead?

Conflict isn’t really about the work, it’s about trust

When we experience conflict about something we’re working on, that conflict isn’t really about the work. It’s about trust between the people in the room.

I learnt this from a participant at a workshop I was facilitating, who I’ll call Adam. We were role-playing difficult conversations from work. Adam was a product manager, and his scenario was a regular meeting where his team of developers prioritised features for the next sprint. One particular developer always seemed to raise the same issue: a feature he thought was important, even though Adam had explained that it wasn’t a priority for the business. As the role-play started, I suggested that Adam use a listening technique we were working on to find out more about what was going on for this developer who always seemed to speak up.  Continue reading Conflict isn’t really about the work, it’s about trust

Kevin Hoffman podcast interview: facilitating design & growing through crisis

Kevin Hoffman

In Episode 13 of the Together London Podcast, I talk to Kevin Hoffman about how to fix meetings, facilitating great design, and growing through crisis.

Check out Kevin’s website, his upcoming Dare Conference talk,
and follow him on twitter @kevinmhoffman.

Continue reading Kevin Hoffman podcast interview: facilitating design & growing through crisis